Performance through quality

How does quality improve performance?

Quality improves performance by enhancing customer satisfaction, optimizing internal organization, and mobilizing the team around common goals. It promotes sustainable professional practices, allowing for increased efficiency and continuous improvement of results.

What is quality?

Quality is the ability of a company to meet the needs of its customers through its organization and its services.

Initiating a quality approach involves establishing a set of means to achieve greater customer satisfaction. It concerns not only the core business, that is, caring for patients, but also the culture and values of the organization, its organization, its human and financial resources.

The quality approach is a process that involves all activities of the company related to the service offered to the client. It is sustainable over time and allows for continuous monitoring of the choices, decisions, and results related to the activities carried out.

It engages the company manager and mobilizes the entire team. It allows the team to develop a collective concern for improving the service delivered. Its virtue is to gradually but durably modify professional practices: the investment made at the beginning of the approach allows for increased effectiveness each day thereafter.